2023

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Five Components of the Customer Experience that Impact Satisfaction

Redbird Agents

Redbird Training - We offer live Redbird training classes for Producers every Tuesday and Thursday. There are a lot of insurance old-timers shaking their heads about today’s emphasis on the customer experience. They don’t quite get why we have to turn operations and procedures upside down to win (or keep) a piece of business. It’s simple: we are no longer in charge of the experience.

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Just 3 weeks to go for the 2023 Mansfield Awards for Claims Excellence

Prof. Allan Manning

Just a reminder that there is only 3 weeks to go before the 2023 Mansfield Awards, which is now in its 7th year! The awards night will be held at The Establishment Ballroom, located at 252 George St, Sydney. The function starts at 6pm, with the awards portion running for approximately 1 hour, during which 6 awards will be presented. The awards are: Personal Lines SME Property and Casualty Corporate Property and Casualty Speciality Lines The Gold Mansfield for the overall highest ranking claims t

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Insurance selling techniques video

An-Insurance-Agents-Career

learn how the top producers think when they are selling insurance. This video addresses the biggest mistakes that new agents and many existing agents don't realize or really understand. Selling is not just about the product. Its about how people think and the using the right process to close a sale.

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CARU Releases Guidelines for Advertising to Children in the Metaverse

Hunton Andrews Kurth

BBB National Programs’ Children’s Advertising Review Unit (CARU) has released new Guardrails for Child-Directed Advertising and Privacy in the Metaverse. As explained in a BBB press release , the Guardrails are intended to provide companies with best practices as they navigate the complexities of engaging with children in metaverse experiences. The Guardrails offer “actionable recommendations” on developing metaverse experiences directed to children, complying with existing advertising and priva

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2023 RIMS Awards Celebrate the Past, Present and Future of Risk Management

Risk Management Monitor

Joan Schmit accepts the Harry and Dorothy Goodell Award from RIMS President Jennifer Santiago and RIMS CEO Gary LaBranche ATLANTA—At this year’s RISKWORLD Awards & Leadership Keynote, RIMS honored past, present and future champions of the risk profession, recognizing pioneers in risk management, dynamic senior risk leaders and rising stars of the risk community.

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Insurance Agent Hacks: 11 Ways Eclipse Software Makes Managing Your Agency Easy

North American Software Associates

Running an independent insurance agency comes with no shortage of challenges — manual processes, changing regulations, customer retention obstacles — the list goes on. As an agency owner or manager, finding ways to overcome these challenges and effectively grow your business is imperative. That's where Eclipse agency management software comes in.

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Cybersecurity in the Age of AI

Scott Insurance

Since ChatGPT was released just over a year ago, business leaders in nearly every industry are increasingly investigating the potential uses of artificial intelligence (AI). Although AI may be the buzzword today with approximately 10,000 new AI tools hitting the market in 2023 alone, most professionals have used or interacted with some form of AI on a near-daily basis for the past two decades.

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How to Perform a Content Audit: 7 Steps

Inbound Insurance Marketing

Nothing stays the same. No matter how effective your content strategy used to be, your company’s goals, your audience’s expectations and your competition’s efforts will change over time, so your content strategy must evolve as well. It’s important to perform a content audit at least once a year to maximize the ROI of your content marketing efforts.

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Choosing the Right Order Management System for Your Business

Leadsurance

Order management system (OMS) stands as a valuable software application crafted to support businesses in the seamless handling of their orders, spanning from initiation to completion. This tool proves indispensable for enterprises dealing with a substantial order flow, seeking to enhance and simplify their order management procedures. When it comes to selling insurance policies insurance agencies can utilize insurance order management systems that aid in processing orders for policies.

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Life Insurance: 5 Signs You Might Be Underinsured

Life Happens

How much life insurance is enough? That’s a question whose answer can change significantly over your lifetime, and an important one to answer correctly. The post Life Insurance: 5 Signs You Might Be Underinsured appeared first on Life Happens.

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How to Find the Best IMO for Your Insurance Agency

Redbird Agents

Redbird Training - We offer live Redbird training classes for Producers every Tuesday and Thursday. Navigating the insurance landscape can be challenging for insurance agency owners. From understanding various acronyms and abbreviations like IMO, FMO, and MGA, to managing relationships with insurance carriers, there is a lot to consider. One critical decision is selecting the right Insurance Marketing Organization (IMO) or Field Marketing Organization (FMO) to partner with.

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Celebrating 24 years of service to the general insurance industry

Prof. Allan Manning

Tomorrow, the 25th of February 2023 marks the 24th anniversary of the start of the LMI Group. During that time we have assisted thousands of claimants with their claims, and introduced world leading online services that take the lessons learned from claims, and use them to assist brokers and underwriters be better at their job, and to move the emphasis from price to protection.

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Insurance Agent Recruitement

An-Insurance-Agents-Career

Insurance agent recruitment and agency building made easy with our proven and tested techniques in our complete Agency Building & Recruiting Manual.

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California Passes Legislation Banning Junk Fees

Hunton Andrews Kurth

As we reported Friday, the FTC has proposed a rule to ban misleading and hidden fees. While that initiative is pending, California Governor Gavin Newsom signed similar legislation, SB 478 , into law. Effective July 1, 2024, the California statute prohibits advertising, displaying, or offering a price for a good or service that does not include all mandatory fees or charges other than taxes or fees imposed by a government on the transaction, or postage or carriage charges that will be reasonably

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RIMS Canada Conference Kicks Off with Top Honors for Canadian Risk Professionals

Risk Management Monitor

Catherine Dowdall (right) receives the Donald M. Stuart Award from Valerie Fox (left) for lifetime achievement in risk management OTTAWA—The 2023 RIMS Canada Conference is officially underway here in Ottawa, Ontario, convening more than 1,400 Canadian risk professionals in the nation’s capital. After opening remarks from RIMS CEO Gary LaBranche and RIMS Canada Council Chair Steve Pottle (below), the conference began with recognition for outstanding accomplishments from RIMS Canada members.

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Looking Towards 2024: What Regulatory Changes Will Impact Your Employee Benefit Plans

Relation

As we get ready for the new year, join our Vice President of Compliance, Matthew LoPorto as he discusses key updates that are being made to compliance requirements impacting group health plans in 2024. Join Relation Insurance as we help you Look Towards 2024: What Regulatory Changes Will Impact Your Employee Benefit Plans Matt […] The post Looking Towards 2024: What Regulatory Changes Will Impact Your Employee Benefit Plans appeared first on Relation Insurance.

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The Essential Tech Guide for Starting Your Own Insurance Agency

North American Software Associates

Starting an independent insurance agency is a big undertaking. But with the right tools and technology , you can set your business up for success from day one. In this guide, our insurance software experts will walk you through how to start an insurance agency with the right tech to make your job easy. Let’s dive in!

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Landlord insurance tips

Cover4LetProperty

Have you just found yourself to be an accidental landlord? Perhaps you inherited a property which you’ve decided to let out? Or perhaps you’re having difficulty selling your previous home and want to let it out for a while? Then you might have slipped into the role as an “accidental landlord”. On the other hand, your investment in buy to let property might have been an entirely conscious and focused decision, with a view to creating a thriving and expanding business.

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Which Type of Car Engine? Gasoline, Diesel, Hybrid, or Electric

Freeway Insurance

Types of Cars Engines Let’s dive into the world of car engines and figure out what makes them tick! Have you ever wondered why some cars sound different or why some go super fast while others focus on saving fuel? Well, it all boils down to the type of engine they have under the hood. We break down the different types of car engines – gasoline, diesel, hybrid, and electric – revealing how each one brings its own unique character to the driving experience.

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How to Protect your Business Against Frozen Pipes and Sprinkler Systems

Bankers Insurance

How to Protect your Business Against Frozen Pipes and Sprinkler Systems In the winter season, businesses encounter unique property challenges, notably the potential for frozen pipes and sprinkler systems. These issues can lead to expensive damage, operational disruptions, and potential safety hazards. It is crucial to understand which pipes and systems are particularly susceptible to freezing, the effects of cold weather on pipes and sprinkler systems, and the necessary preventive measures to pr

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Join Life Happens’ 2024 Insure Your Love Facebook Chat

Life Happens

Join us for the Insure Your Love Facebook Chat on Thursday, February 15, 2024, at 1 p.m. E. We’ll discuss all things life insurance and love! The post Join Life Happens’ 2024 Insure Your Love Facebook Chat appeared first on Life Happens.

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Tech is for Everyone: Embracing Tech in the Insurance Industry

One Agents Alliance

The insurance landscape is constantly evolving, and as an insurance agent, it's crucial to keep up with the ever-changing world of technology. In this digital era, embracing technology is not just an option; it's a necessity for success. As the advancements continue coming at rapid rates exploring the importance of staying updated, how technology can enhance efficiency, and the role of technology in improving client relationships is key to a successful agency.

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Life Insurance Awareness Month Marketing Strategies

The Insurance Marketer

September is not just the month that marks the end of summer and the beginning of autumn; it’s also Life Insurance Awareness Month (LIAM). As the name suggests, this month.

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Promote Your Insurance Business.Your company,Top Producer or Yourself

An-Insurance-Agents-Career

Promote Your Agency, Your Team Your company, Your Top Producer or Yourself. Increase your insurance recruiting visibility. - Let others know about you.

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Hey Dude: Review Suppression is Illegal and You’re Obligated to Ship Goods on Time

Hunton Andrews Kurth

The FTC announced an enforcement action against online shoe seller Hey Dude, Inc. (a subsidiary of Crocs, Inc.) alleging Hey Dude suppressed more than 80% of consumer reviews that provided less than four out of five stars. The complaint also alleges multiple violations of the FTC’s Mail Order Rule between 2020 and 2022. A proposed consent order would require Hey Dude to pay nearly $2 million and take certain steps to prevent future violations.

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What is real estate E&O insurance and what does it cover?

InsuranceBee

The real estate industry in the United States is enormous. In 2022, the industry was worth $237.5 billion. It’s easy to see why it’s grown so large over the past few decades. The value of the real estate market in … Read more. The post What is real estate E&O insurance and what does it cover? appeared first on InsuranceBee Blog.

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Leveraging Content to Systematize the Insurance Sales Process

Inbound Insurance Marketing

You’ve just made a sale. After you celebrate, do you (A) determine what you did right so you can repeat it in your next sales attempt or (B) start from scratch with your next sales attempt? Although (A) sounds like the obvious choice, you’d be surprised how many insurance sales agents reinvent the wheel with each lead. For better results, it’s time to leverage content marketing to systematize your insurance sales process.

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Regulatory Compliance Best Practices for Independent Insurance Agents

North American Software Associates

No insurance agent sets out to break the rules — after all, insurance is in place to protect people when rules get broken around them. So why is there so much emphasis on insurance regulatory compliance in our industry? The answer is simply that the insurance industry is complex. Even the best insurance agent can sometimes step over the line if they’re not paying attention, no matter their intentions.

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How to Continue Healthy Habits During the Holidays

R&R Insurance

As the holiday season approaches, so does the excitement of attending parties and gatherings with loved ones. Thanksgiving, Christmas, and New Year's evoke thoughts of cherished family moments, joyful friendships, and delightful feasts. However, it is during this time that millions of Americans face the challenge of maintaining their weight while being tempted by all the delectable holiday treats.

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What Healthcare Options Can Students Expect with Covered CA?

Freeway Insurance

Covered California For Students Covered California for Students is a special health program just for students. It helps you get affordable health insurance , whether you’re in college or vocational training. This program makes it easy for students to get the health coverage they need without spending too much money. It’s like a safety net for your health while you’re studying.

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TGS Insurance Agency Named to the 19th Annual Aggie 100, Honored as a Fastest-Growing Company

TGS

COLLEGE STATION, TX, October 30, 2023 – TGS Insurance Agency of Houston, TX is among the top 100 companies from around the world selected for the 19 th annual Aggie 100, which honors the fastest-growing companies owned or led by former students of Texas A&M University. The Aggie 100 was founded and is hosted by the McFerrin Center for Entrepreneurship at Texas A&M University.

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Preparing for the Unpredictable: A Checklist for Evaluating Long-Term Care Insurance Options

Life Happens

With many options available for long-term care insurance, making the right choice can feel overwhelming. Use this checklist to help you evaluate and take that next step toward getting coverage. The post Preparing for the Unpredictable: A Checklist for Evaluating Long-Term Care Insurance Options appeared first on Life Happens.

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Over 9 million Medicaid beneficiaries disenrolled as redeterminations continue

Healthinsurance.org

In this article How many people have been disenrolled from Medicaid? Most disenrollments due to procedural reasons CMS pauses procedural enrollments in 29 states and DC How many people have transitioned from Medicaid to Marketplace coverage? Subsidies for Medicaid beneficiaries transitioning to coverage on the Marketplace Special enrollment in the Marketplace for those disenrolled What should current enrollees expect as Medicaid redetermination continues?

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The Power of Direct Mail for Insurance Agencies: A Comprehensive Guide

The Insurance Marketer

With numerous digital marketing avenues at one’s disposal, it might come as a surprise that one traditional method still holds considerable sway: direct mail. Direct Mail is one of the.

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The Art of Closing a Sale.

An-Insurance-Agents-Career

Learning how to become a good closer of insurance products is a learning process that is the result of time and mistakes. We call that time and those mistakes experiece. One thing we learn over time is that all objections usually fall into only several catagories. (Want to Think about it, no money, no sense of urgency) Upfront communication with your prosepct is where you start closing.

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FTC Proposes Rule Banning “Junk Fees”

Hunton Andrews Kurth

The FTC announced a Notice of Proposed Rulemaking (NPRM) targeting misleading and hidden fees, commonly known as “junk fees,” and how businesses may advertise and market prices to consumers. The NPRM was drafted based on over 2,000 public comments to the FTC’s Advance Notice of Proposed Rulemaking published in November 2022. The proposed rule would prohibit businesses from advertising prices for goods or services that hide or omit mandatory fees (“hidden fees” imposed later but before the purcha

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2023 Industry Recognitions

Scott Insurance

At Scott Insurance, we are proud to be continually recognized as an industry leader and employer of choice. So far this year, we have been recognized by multiple industry publications and included on lists among the top agencies and brokers in the U.S. Our recent accolades include: Best Place to Work in Insurance – Business Insurance Scott Insurance was named to the 2023 Best Places to Work in Insurance list.